What we DON'T do
What makes a great chemical management partner is not only limited to what they do, but what they don't do. Hidden surprises can be embarrassing to the person that purchases a chemical management software solution and once a subscription is started, it becomes difficult to change. At ChemAlert we believe in no surprises and no disappointments; so here's a list of things that we DON'T do.
Transcribe manufacturer Safety Data Sheets (SDSs)
At ChemAlert we DON'T transcribe Manufacturer Safety Data Sheets. Instead we believe that your best protection is to use the Manufacturer's SDS in consultation with independently researched reports. Manufacturers are required to comply with layout (e.g. 16 sections) and mandatory information disclosure. So why would you pay anyone to rewrite the Safety Data Sheet into a different format SDS with the same information? Added to that, the new WHS legislation states in chapter 7.1:
... and is reinforced in the Code of Practice for the "Preparation of Safety Data Sheets for Hazardous Chemicals" [Section 1.3]:
So don't risk your organisation, use a chemical management solution that provides the original and unaltered Manufacturer Safety Data Sheet (SDS) and provided additional independently researched reports to complement.
Charge for updating Safety Data Sheets
When we add a Safety Data Sheet (SDS) into ChemAlert, we DON'T charge clients to keep it up-to-date. Instead, we employ a team of SDS Administrators to continually check for newer versions of the SDS, and utilise our Australian Scientific Team to update the researched reports and link the newer SDS into the system. Our Auto Product Update (APU) engine then delivers the updated information to your database in an automated manner, all as part of your normal ChemAlert subscription. Don't be stung by bills in the tens of thousands by some software packages that charge for updating SDSs. Don't be fooled by some software packages that pretend to keep your SDSs up-to-date.
Make you talk to international call centres
We DON'T utilise staff in overseas (or even Australian) call centres. When you call ChemAlert, you will speak to qualified and highly trained staff at our offices in West Perth or one of our satellite offices around Australia. We also DON'T discriminate on employment and embrace the multicultural society that exists in Australia. So when you call ChemAlert we can't guarantee if you will speak to an Australian, Indian, Asian, African, European, English or American staff member, but we can guarantee you'll speak to someone in Australia that is directly employed by Risk Management Technologies (ChemAlert) and who is trained and qualified to give the service and advice that you require.
Make you wait for new product additions
When you need an additional product added to the database, we DON'T make you wait months for the next software release. With our Data Care module, we can typically issue you a new product within 24 hours (where an accurate and compliant SDS is provided). You can import it directly into your database for instant use or, if you are a Software-as-a-Service (SaaS) client, we'll do it for you. Waiting months for product additions causes Stock Registers to be inaccurate and updates to be forgotten, so use a system that can provide quick product additions.
Confuse people with pages of useless information
We DON'T write Safety Data Sheets (SDSs) or independent reports that contain pages and pages of "low quality" information. An SDS shouldn't be 20 pages long with verbose and generic statements that exist more as a disclaimer, than of any real substance to the OH&S person or the user of the chemical. Our reports are concise, relevant, and to the point, and complement the Manufacturer Safety Data Sheet in providing valuable information to the reader.
Confuse people with what is a manufacturer's SDS and what is an independent report
We DON'T make our ChemAlert reports look the same as the manufacturer Safety Data Sheets that we write and thereby confuse users as to what they are using. Our independently researched reports are clearly labelled in the header, footer, and in section 16. The Safety Data Sheets (SDSs) that we author on behalf of manufacturers typically have a manufacturer logo at the top of the first page, clearly state "Safety Data Sheet", and formally acknowledge that they are the manufacturer's SDS in section 16. Don't think that you are using the legislatively correct report - know it for sure.
Trawl the Internet for random SDSs
Some companies trawl the Internet looking for any Safety Data Sheet they can find and dump them into their software boasting that more is better. We DON'T! We know that the only Safety Data Sheets a company cares about are the ones for the products they use. We DON'T load rubbish into ChemAlert. We DO provide options to hide obsolete and foreign products, making it easier to find the right SDS for your use. What do we mean by 'the right SDS'? We mean the one unaltered and original Manufacturer SDS that corresponds to the product and manufacturer for your region.
Before you choose your chemical management solution, be sure to find out what they do and don't do.
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